Project factsheet

DIADEM ― Delivering Inclusive Access for Disabled or Elderly Members of the community

Period

Sep. 2006 - Sep. 2009 (finished)

Web site

www.project-diadem.eu

NR contact

Thor Kristoffersen (project manager)

Kristin Skeide Fuglerud (user contact)

Funding

European Commission IST FP6 / The Research Council of Norway

Norwegian partners

Norwegian Computing Center (Norsk Regnesentral)
Karde as
More as
Bluegarden as

International (European) partners

Brunel University (UK, project coordinator)
CSI-Piemonte (Italy)
Sheffield City Council (Great Britain)
Turin Municipality (Italy)

Project description

The objective of the DIADEM projects was to develop a web application which dynamically assists the user when interacting with electronic forms. DIADEM offers personalization of the interface and context sensitive help in order to optimize assistance to the user. The DIADEM application monitors the user when interacting with an electronic form. According to user behavior, the user profile is dynamically updated. DIADEM's target group is elderly individuals.

The main activities in the project were as follows.

Research of technologies and strategies to assist the target group.
Research and update of guidelines and best practices for deploying proper technology and assisting disabled citizens.
Creation of a prototype which can be a front-end to electronic forms with an intelligent, supportive, and personalized user interface.

NR's contribution

NR has been involved in user research, software prototype development, accessibility and usability testing, as well as system architecture and research considering user interface and user interaction.

Benefit for customers

For the service providers, the deployment of the DIADEM application means a potentially greater user share of the population, limited manual work, and limited requests for user support.

Benefit for society

The project's overall goal included in particular elderly individuals in the information society.

Project results

New knowledge in usability and accessibility of electronic forms. Based on broad user tests with elderly and cognitively disabled the project has suggested improvements to the Norwegian ELMER 2.0 User Interface Guidelines for Governmental Forms on the Internet (see also elmer.no).
Competence in aspects of technology use by elderly and cognitively disabled people.
Prototypes 1.0, 2.0, and 3.0
Till Halbach. A framework for serving inclusive web forms to disabled and elderly individuals. In Proceedings of 2nd International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services, Porto (Portugal), September 2009. International Academy, Research, and Industry Association (IARIA), IEEE Computer Society. http://www.iaria.org/conferences2009/CENTRIC09.html. [http://publ.nr.no/5067]